1. Identify the workflow stage
State whether the issue happened during account access, analysis, editing, captions, rendering, publishing, or analytics.
2. Include the exact action
Describe the last action taken immediately before the problem appeared.
3. Include evidence
Copy the full error message and attach a screenshot when possible.
4. Describe the input
Include the game, source format, and relevant source details. Do not share the original footage unless support specifically requests it.
5. Add reproducibility
Say whether the issue occurs every time, only for one project, or only with one recording.